Superior Support

Support Model
The heartbeat of USamc is customer service. As a company, we put the needs of the client first and remain committed to a superior experience.  Whether you have a question about a specific report or an inquiry relating to appraisals in general, our staff is ready to answer your questions. We are here to support you through the acquisition of documents, the appraisal review process, and the final delivery of information.

Our dedicated support model includes:

  • Email, Phone, Online Portal Access
  • After Hours and Weekend Support Available
  • Average 5-7 Business Day Turn-Around
  • Dedicated Account Coordinator
  • On Staff Appraisers

Status Updates & Tracking
With regular communication throughout the appraisal process, USamc maintains constant contact with the client. We notify the client when important steps along the way have been completed, including when the appraiser accepts the assignment, when the inspection is scheduled, when the property has been inspected, when the report is being reviewed, and when the report is delivered. Reports are delivered complete with a PDF and XML, the SSRs for UCDP, Appraiser Independence Certificate, review findings, and invoice. Additionally, a status update can be requested at any time conveniently through the management system or by contacting us via phone or email.

Dispute Resolution
We at USamc believe that the customer is always right. When you call, we will listen. Any dispute will be escalated to the highest level and treated with the utmost concern and care. While we are not perfect, we believe that your partnership is an ongoing business relationship. Issues will be resolved as quickly as possible; customer satisfaction is our top priority.

If you ever have any questions or concerns, please do not hesitate to contact us at info@usamc.com or by phone at (844)81-USAMC.

Expedited Delivery
The heartbeat of USamc is customer service. As a company, we put the needs of the client first. If the customer requires expedited delivery or rush assignments, we do our best to meet the need. Available upon request for an additional fee, our staff will do their best to meet the deadline of any client, even to the extent of same day delivery on the day of request.